Retech Exchange

Frequently asked questions

Before applying, explore how business access, device grading and wholesale shipping work. For a question about your own account or order, contact our team.

Who is Retech Exchange for?

Businesses buying wholesale mobile devices and U.S. businesses supplying devices. Individual retail shopping and personal trade-ins are coming later.

About

Can my company buy and sell?

Yes. Buying and selling have separate approvals. Approval for one activity does not automatically approve the other.

Partner access

Do I upload shared documents twice?

No. Applicable shared evidence can support both applications. Each activity may still need its own additional information or declarations.

Partner access

How do assigned price sheets work?

The owner assigns the sheets your account can view. Gold viewing can be granted before selling approval; viewing prices does not authorize a transaction.

Partner access

What do A1, A2, B1 and B2 mean?

A means a clean screen; B allows a few fingernail scratches. The number describes the housing: 1 is good condition; 2 allows a few dings. See the grading guide for examples.

Grading

Where do you work with businesses?

Wholesale buyers may be in the U.S. or internationally, with the destination confirmed for the order. Business suppliers are currently limited to the U.S.

Shipping

Can I collect an order locally?

No. Local pickup is not offered. Standard wholesale shipping is included; delivery arrangements are confirmed with the order.

Shipping

How can I contact the team?

Call 559-725-0569 or email Sales@retechexchange.com. For administration, use admin@retechexchange.com. Our contact page also links to account support.

Contact and support